We understand that sometimes you may need to change the address for your order. However, this depends on the status of your order with our warehouse team. If you need to make changes, we recommend getting in touch with us as soon as possible.

You can make a return if the item is in its original condition & unused. Please email us at Hello@Lamprelle.com so we can arrange.

Dependant on your country & speed of delivery you chose at the checkout the speed of delivery will vary. Our Standard Delivery timeframes are 4-7 working days for EU countries. For Rest of the World it is 4-10 working days. Your order will be sent out with a fully trackable service.

Yes we offer gift cards via email. You can view them here.

If you’ve received a faulty item, we sincerely apologize for the inconvenience. Please get in touch with our customer support team as soon as possible so we can resolve the issue promptly.

When reaching out, kindly include your order number, a description of the issue, and, if possible, a photo of the fault. This will help us assess the situation quickly and provide the best solution, whether it’s a replacement or refund. Your satisfaction is our priority, and we’re here to help!

No, you won’t need to pay additional taxes or duties. All of our shipments are sent with duties and taxes prepaid, ensuring a seamless shopping experience with no unexpected costs upon delivery. For customers in the EU, orders are dispatched from our Ireland-based warehouse, meaning there are no additional charges due to customs or duties. Shop with confidence knowing that the price you see at checkout is the final cost!